Ordering
Do I need an account?
No. You can check out as a guest. An account only saves your address for next time and lets you see past orders.
Can I change or cancel an order after placing it?
Email us straight away with the order number. If it has not been dispatched we can change or stop it. After dispatch, use the cancellation or returns route.
Why is an item showing as sold out?
Because there is none of it available to ship. We do not take payment for items we cannot send. There is no waiting list — the listing goes back to available if stock returns.
Delivery
How long will it take?
7–14 working days in the UK after dispatch, longer elsewhere. The full table is on the shipping and delivery page.
Will I pay customs charges?
You may. Parcels can be sent from outside the UK, and the destination country may charge duty, VAT or a handling fee on arrival. Those charges are payable by the recipient and we cannot estimate them.
My order arrived in two parcels — is something missing?
Probably not. Items in one order can be dispatched separately. Check your dispatch emails; if something is genuinely missing, email us.
The products
What is the plush made of?
Faux fur, which is 100% polyester. It is listed on every bag and charm product page. There is no animal fur anywhere in the range.
What are the pins made of?
Enamel on alloy, with a gold-tone finish. We describe the finish and nothing else — we do not hold test reports, so we make no claims about how the metal behaves against skin. If you react to costume jewellery, this range may not be for you.
Do the clothes fit like UK high-street sizing?
Roughly, but measure rather than guess — the size guide gives the flat garment measurements for every size.
Is there a children’s range?
No. Everything is cut for adults, XS to XL.
Payment and returns
What can I pay with?
The methods available to you are shown at checkout. See payment methods.
How long do refunds take?
Within 14 days of the item reaching us, usually sooner, back to the method you paid with.
Do you offer exchanges?
No — return for a refund and reorder. It is faster.
This site
Why are there no reviews?
Because we have no verified way to collect them yet. We would rather show none than show ones we cannot stand behind.
Why do the colours look different on my screen?
Screens vary, and so does the light a photograph was taken in. If a colour is not what you expected, that is a valid reason to return something.
Still need a hand?
Email us and a person will read it. We answer Monday to Friday and aim to reply within one working day.