1. Scope
This policy covers personal data we handle when you visit aismartora.shop, place an order, or contact customer service. AISMARTORA is the controller of that data. For any question about it, or to exercise any right below, email support@aismartora.shop.
2. What we collect
| Data | When | Why |
|---|---|---|
| Name, delivery address, billing address, email, phone (if given) | When you order | To take the order, deliver it and contact you about it |
| Order contents, order number, amount, currency | When you order | To fulfil the contract and keep accounting records |
| Payment result and a payment reference | When you pay | To confirm payment and process refunds. We never receive your full card number |
| Account email and password hash | If you create an account | To let you sign in and see past orders |
| Emails you send us | When you write in | To answer you and keep a record of the exchange |
| Basic technical data — IP address, browser type, pages requested, error logs | Every visit | To keep the site running and secure |
We do not collect special category data, and we do not ask for it. Please do not send us health or similar information.
3. Lawful bases
- Performance of a contract — taking, fulfilling and delivering your order, and handling returns and refunds.
- Legal obligation — keeping transaction and tax records for the period the law requires.
- Legitimate interests — keeping the site secure and available, preventing fraud, and answering customer service messages. We have considered your rights and do not think these uses override them.
- Consent — only where we ask for it explicitly, and you can withdraw it at any time.
4. Who we share it with
We share the minimum necessary with:
- our payment provider, to take payment and process refunds;
- our hosting and email providers, who store the site and our mailbox;
- the sourcing and delivery partners who pack and carry your parcel, who receive the delivery name and address only;
- professional advisers, and any authority we are legally required to give it to.
We do not sell personal data, and we do not share it for anyone else’s marketing.
5. Transfers outside the UK
Because parcels may be dispatched from outside the United Kingdom, delivery details may be transferred to a partner in another country. Where that country is not covered by UK adequacy regulations, the transfer is made under the UK International Data Transfer Addendum or equivalent safeguards. You can ask us for details of the safeguards used.
6. How long we keep it
- Order and transaction records: 6 years from the end of the tax year of the order, as UK tax law requires.
- Customer service email: 2 years from the last message in the thread.
- Account data: until you ask us to close the account, then deleted except for the order records above.
- Server and error logs: 90 days.
7. Your rights
Under UK GDPR you can ask us to give you a copy of your data, correct it, delete it, restrict how we use it, or transfer it to another provider, and you can object to processing based on legitimate interests. Email support@aismartora.shop and we will answer within one month. We may ask you to confirm your identity first so we do not hand your data to someone else.
If you are not satisfied with how we have handled your data you can complain to the Information Commissioner’s Office at ico.org.uk, or to the supervisory authority in your country if you live in the EU.
8. Security
The site is served over HTTPS. Access to order data is limited to the people who need it to fulfil and support orders. Card details are handled entirely by our payment provider on their own systems and never reach ours.
9. Children
This site sells adult clothing and is not directed at children. We do not knowingly collect data from anyone under 16. If you believe we hold such data, email us and we will delete it.
10. Marketing
We do not currently operate a marketing mailing list and we do not send marketing email. If that changes, it will be opt-in, with an unsubscribe link in every message, and this policy will be updated first.
11. Changes
If we change this policy we will update this page. Material changes will be explained at the top of the page.
Still need a hand?
Email us and a person will read it. We answer Monday to Friday and aim to reply within one working day.