Terms & conditions

1. About these terms

These terms apply to every order placed through aismartora.shop. Please read them before you order — by placing an order you agree to them. We may change these terms from time to time; the version that applies to your order is the one published on this site when you placed it.

2. Who we are

This site trades as AISMARTORA. You can reach customer service at support@aismartora.shop.

3. How a contract is formed

Placing an order is an offer to buy. We acknowledge it by email, but that acknowledgement is not acceptance. The contract between us is formed only when we send you a dispatch confirmation for an item. If we cannot supply an item, we will tell you and refund it in full; no contract is formed for that item.

4. Prices

Prices are shown in pounds sterling (GBP) and are the price payable for the goods. Delivery is charged separately and is shown at checkout before you confirm. Prices can change, but a change after you place an order does not affect that order.

Import duties and taxes charged by a destination country are not included in our prices and are payable by the recipient — see shipping and delivery.

We take reasonable care to price the site correctly. If we discover an obvious pricing error on an item you have ordered, we will contact you before dispatch to ask whether you want to continue at the correct price or cancel, and we will not dispatch until you reply.

5. Reduced prices

Where an item shows a reduced price, the price shown struck through is the price we offered that item at on this site for at least 28 consecutive days immediately before the reduction began. Reductions apply while stock lasts and can be withdrawn at any time; the price you pay is the one shown at the moment you order. We do not run coupon codes, and no discount can be applied after an order is placed.

6. Availability

Stock shown on this site is our best information at the time the page loads. Very occasionally an item sells out between your order and dispatch. If that happens we refund that item in full and tell you by email.

7. Delivery

Delivery times are estimates, not guarantees. Risk in the goods passes to you when they are delivered to the address you gave us. Full details, costs and restrictions are on the shipping and delivery page, which forms part of these terms.

8. Cancellation and returns

Your statutory right to cancel within 14 days is set out on the cancelling an order page. Our additional 28-day return window and the process for using it are on the returns and refunds page. Both pages form part of these terms.

9. Your legal rights in the goods

Under the Consumer Rights Act 2015, goods we supply must be as described, of satisfactory quality and fit for purpose. Nothing in these terms limits those rights.

Product photography is styled and lit for this collection. Screens reproduce colour differently, so a colour on your screen may not exactly match the item. Measurements are taken flat on a single garment and may vary by up to 2cm between pieces.

10. Payment

Payment is taken in full when you place the order, through our payment provider. We do not store your card details. See payment methods.

11. Using this site

The text, photography, layout and design on this site belong to us and may not be copied or reused without permission. You may not use this site to place fraudulent orders, to scrape content, or in any way that damages it or interferes with anyone else’s use of it.

We do not guarantee that the site will always be available or free of errors, and we may suspend it for maintenance.

12. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, and we do not limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Nothing here affects your statutory rights as a consumer.

13. Events outside our control

We are not liable for delays caused by events outside our reasonable control, including carrier disruption, customs delays, extreme weather or industrial action. If such an event materially affects your order we will contact you, and you may cancel and receive a full refund.

14. Complaints and disputes

Email support@aismartora.shop and we will give you a final written answer within eight weeks. If you remain dissatisfied, you may be entitled to refer the matter to a certified alternative dispute resolution provider; our final answer will tell you whether that route is available and which provider applies.

15. Data

How we handle your personal information is set out in our privacy policy.

16. Governing law

These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales. If you live elsewhere in the United Kingdom or in the European Union, you keep the benefit of any mandatory consumer protection rules of the country you live in, and may bring proceedings in your local courts.