Where orders are sent from
Orders are dispatched by our sourcing partners, who ship worldwide. Parcels may be sent from outside the United Kingdom. Items in a single order may be dispatched separately and arrive on different days — this is normal and does not mean part of your order is missing.
Dispatch
Orders are prepared for dispatch within 2 working days of the payment clearing. You will receive a dispatch email with tracking when a parcel leaves. If an item turns out to be unavailable after you have ordered it, we will email you and refund that item in full.
Delivery times and costs
Times below are working days after dispatch and are estimates, not guarantees. Customs processing can add time and is outside our control.
| Destination | Estimated delivery | Cost |
|---|---|---|
| United Kingdom | 7–14 working days | £3.95, or free on orders over £60 |
| Ireland and Europe | 10–18 working days | £7.95 |
| United States and Canada | 10–20 working days | £9.95 |
| Rest of world | 12–25 working days | £9.95 |
The delivery charge for your address is calculated and shown at checkout before you pay.
Import duties and taxes
Because parcels may be sent from outside the United Kingdom, your country’s customs authority may charge import duty, VAT or a handling fee on arrival. These charges are set by the destination country, are not included in the price you pay us, and are payable by the recipient. We cannot tell you in advance what they will be.
Restrictions
We can only deliver to a full street address — we cannot ship to PO boxes, poste restante or freight-forwarding addresses. We do not ship to destinations subject to UK trade sanctions or to any address where delivery is prohibited by UK export law, and we will cancel and refund any order placed to such an address.
If a parcel does not arrive
If the estimate above has passed and tracking has not updated for 10 working days, email support@aismartora.shop with your order number. We will chase the carrier and, if the parcel is confirmed lost, resend the order or refund it in full — your choice.
Wrong or incomplete address
Check the delivery address on your confirmation email as soon as it arrives. If it is wrong, email us within 12 hours and we will change it if the order has not been dispatched. Once a parcel has been dispatched to an address you supplied, we cannot redirect it.
Still need a hand?
Email us and a person will read it. We answer Monday to Friday and aim to reply within one working day.